RETURNS POLICY

Warranty & Returns

Unwanted goods

In accordance with your rights when you purchase goods online, unwanted products can be returned so long as you let us know you want to return them within 14 calendar days from the date of delivery. They must include all original packaging, be in "as new" condition and must not have been used, installed or had any data input on them. This return will be at the discretion of Hard It ltd and if accepted may be subject to a diminished value charge. Any free gifts which may have been sent must also be returned. If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund.

The Buyer has a duty of care, under the regulations, to take care of the goods so that they may be re-sold again, by the Company. The Company will claim, from the Buyer, for the resulting loss in value for goods not kept in a reasonable condition. The Buyer must make the goods freely available at the original delivery address, to the Seller or his agent, within 21 days of cancellation, for collection on a working day. The return is at your cost, and you need to make sure the goods are properly packaged, and sent with a reputable courier, as you are responsible for the goods until we receive them. We cannot accept any responsibility for goods that are damaged in transit before they reach us. You may wish to insure more expensive items. Proof of dispatch must be retained until the Company acknowledges safe receipt.

If all requirements are met, we will give you a refund for the cost of the product plus the delivery charge to the value of our least expensive delivery option.We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them. Please do not remove any serial number stickers or other identifying marks from any product or packaging as if these have been removed we will be unable to accept any return. To return goods please obtain an RMA number from Customer services on 02080045152 You must enclose the RMA with your return for us to refund it.

We cannot refund or exchange unsealed headphones/headsets for hygiene reasons, unless faulty.

Faulty Goods

Items faulty on arrival. You have the option of an exchange or refund. If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Ask Customer Services for a pre-paid returns label. You can drop off at any one of 2,500 DPD locations throughout the UK. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

If any of your purchases develop a fault, and it's more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

Unfortunately we cannot accept any returns where the serial number and /or other identifying marks have been removed.  Without these, we are unable to confirm that the product that is returned was purchased from us.

Mostly manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. We strongly advise to contact the manufacturer directly after the 30 day period to get the product repaired or replaced under the manufacturers warranty.

Damage in Transit

If items are visibly damaged on receipt, please refuse the delivery and call Customer services on 02090045152. Items should be returned in their original packaging, unopened, complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method.

Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services on 02080045152 as soon as possible and in any event within three days, and we will do our best to resolve the problem.